MosaicMint Support
Support covers installation, product configuration, storefront customizer behavior, saved designs, order linking, and production downloads.
New to MosaicMint? Follow the illustrated setup guide for factory colors, theme setup and a test-order checklist. Feature suggestions are welcome at the email below.
Before contacting support
- Confirm the MosaicMint theme app block is enabled on the relevant product template.
- Confirm the product configuration is published and all Shopify variants and prices are current.
- For order covers, add and pin the MosaicMint block on the Shopify order details page.
- Record the store domain, affected product or order number, time of the issue, and exact steps that reproduce it.
Response
We review support messages on business days. Do not send payment card information, account passwords, access tokens, or unnecessary buyer data. For security incidents or privacy requests, include "Security" or "Privacy" in the subject line.
Service status
If MosaicMint is unavailable, Shopify checkout and existing Shopify orders remain controlled by Shopify. Disable the product-page app block temporarily if a storefront issue prevents normal shopping.
Operator and contact
LI LONGLONG, Beijing, China.
Email: mosaicmint.support@gmail.com